WHAT IS COMMUNICATION?
Communication is a term applied to the procedure of using words as well as sounds, signs, or gestures to transmit information or to express your ideas, feelings, etc., to another person. So it is clear that communication involves more than just what you say. How you say it can be just as important as the words you use.
WHY IS COMMUNICATION SO IMPORTANT?
Good communication skills can be applied to all areas of life: personal friendships, intimate relationships, work situations, conflict resolution, parenting, and even encounters with acquaintances and strangers. Communication allows others to know what we are thinking and feeling, and allows us the opportunity to explain, question, and clarify things that are not understood. Given that most of us are not mind-readers, communication is an essential part of social interactions.